What you are looking for?

FAQ

Welcome to the TroySkin Glow
FAQ Section
Find quick answers to your questions about our products, services, and policies.
How do I place an order?

Simply browse our products, add your favorites to the cart, and proceed to checkout.

What payment methods do you accept?

We accept credit/debit cards, PayPal, bank transfers, and digital wallets for secure and convenient transactions.

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before shipping. Contact us immediately for assistance.

How long does delivery take?

Most of our products are sourced from overseas. Delivery typically takes 10–20 business days, depending on the shipping location.

Do you ship internationally?

Yes, we offer international shipping. Additional charges may apply.

How can I track my order?

Once your order ships, we’ll provide a tracking number via email or SMS.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging.

How do I request a refund?

Contact us at support@troyskinglow.com with your order details, and we’ll guide you through the process.

Are your products safe for sensitive skin?

Yes, we offer a range of products specifically designed for sensitive skin. Check out our “Sensitive Skin Lotions” category.

How do I know which product is right for me?

Each product has a detailed description. For personalized advice, contact us directly.

Where are you located?

Our store is based at 49 Juba Alaro Street, 100001, Lagos, Nigeria.

How can I contact you?

You can reach us via email at support@troyskinglow.com or call us at +234 905 0243034.

Why is shipping time longer for some products?

Since most of our products are sourced from overseas, shipping times are longer to ensure you receive quality items at the best possible value.

Still Have Questions?

If you didn’t find your answer here, feel free to contact us!