At TroySkin Glow, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.
Returns
We accept returns within 30 days of delivery under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- A valid proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for returns:
- Products marked as “Final Sale.”
- Opened or used items due to hygiene concerns.
- Customized or personalized items.
Return Process
- Contact our support team at support@troyskinglow.com or +234 905 0243034 to initiate a return request.
- Provide your order details and the reason for the return.
- Ship the item(s) back to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5–7 business days to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund at no extra cost.
Cancellations
Orders can be canceled before they are processed. If your order has already been shipped, you will need to follow the return process.
Contact Us
For questions or concerns about returns and refunds, please contact us:
- Email: support@troyskinglow.com
- Phone: +234 905 0243034
We appreciate your understanding and cooperation as we ensure a seamless shopping experience at TroySkin Glow.