At TroySkin Glow, we strive to ensure your orders are delivered promptly and securely. Please read our shipping policy to understand how we manage deliveries.
Shipping Destinations
We ship to all regions in Africa and select international destinations. During checkout, you’ll see if shipping is available to your location.
Processing Time
Orders are typically processed within 2–3 business days after payment is confirmed. Processing times may vary during holidays or peak seasons.
Shipping Time
Most of our products are shipped from overseas to provide you with high-quality items at competitive prices. Delivery typically takes 10–20 business days depending on your location. Delays may occur due to customs clearance or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated based on your location, package weight, and size. The total cost will be displayed during checkout.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.
Customs and Duties
For international orders, customs fees, taxes, or duties may apply. These charges are the responsibility of the customer and vary depending on local regulations.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect it, we will contact you for re-shipment. Additional shipping charges may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of receipt. We will work with the courier to resolve the issue and ensure your satisfaction.
Contact Us
For questions or concerns about shipping, please contact us:
- Email: support@troyskinglow.com
- Phone: +234 905 0243034
Thank you for choosing TroySkin Glow. We appreciate your patience and understanding as we ensure your orders reach you in perfect condition!